Coronavirus 'Get My Payment' tracking troubles
Wednesday, April 15, 2020
Happy Tax Day 2020! But it really isn't, thanks to the coronavirus delay of deadlines to July 15.
So it's Happy COVID-19 Payment Day! But apparently, it really isn't that either.
While the Internal Revenue Service says that it already has delivered some of the Coronavirus Aid, Relief and Economic Security (CARES) Act created payments via direct deposit — Treasury Secretary Steven Mnuchin said earlier this week that would be the case today for 80 million of us — many of us are still waiting.
And, after checking out bank accounts and finding nothing new from Uncle Sam, we eagerly headed over to the IRS' new online coronavirus economic payment tracking tool optimistically dubbed Get My Payment that went online this morning.
Unfortunately, as happens so often with mass live beta testing, things don't go as hoped or planned. Who else is flashing back to the Affordable Care Act's initial enrollment website difficulties?
Tracking down, or not, my COVID-19 payment: That said, here's a look at what happened to me today when I went to Get My Payment to check on the status of the hubby's and my COVID-19 money.
I'll let you know what the IRS says should happen, shown in bold-face green-for-go type. That's then followed by my experience of how it actually went down, or rather didn't — signaled by the bold-face red-for-stop type — for me and, judging from my emails and social media messages, a lot of other folks trying out Get My Payment.
IRS says Get My Payment will show the projected date when a COVID-19 deposit has been scheduled, similar to the agency's Where’s My Refund? tool that many taxpayers have used for years to track down their annual tax refunds.
Here's what you'll see when you go there:
A quick alert and piece of advice, especially on this first day: be patient. When I went there, I got the "Please Wait" screen shown below.
Then I got a blank screen.
After waiting a few minutes, I started over and was able to get to the Get My Payment tracking tool. Yay. Sort of. Read on.
Info needed to get more info: Once you enter Get My Payment, the IRS says it will show you the payment amount you'll get, its scheduled delivery date by direct deposit or paper check and, for some, if a payment hasn’t been scheduled.
But to get this info, you'll first need to provide some data so the IRS can find you and your return.
Specifically, you'll be asked to enter your Social Security number (if you filed a joint return, use the Social Security number of the spouse whose name and tax ID number is shown first on the 1040), your date of birth (see jointly filing spouse notation earlier) and the mailing address entered on the last tax return you filed. This last return should be either the one for the 2019 tax year you submitted earlier this year or your 2018 return filed last year.
OK. Done, done and done.
But wait, there's more. You'll also be asked to enter some numerals from your latest filed return. These include the adjusted gross income (AGI) show on that filing and the amount of tax you paid or were refunded.
You'll also be instructed to enter the bank account type (checking or savings) to which you had that refund directly deposited, as well as that account's bank routing and account numbers.
OK again. Done, done, done and done.
Not as advertised: But when I tried it, as noted by my "done" remarks, the process went awry.
I entered all my 2019 data and got a message that it didn't match what the IRS has on file. OK, so maybe it hasn't processed our latest return. So I did what the page told me. I used our 2018 return instead.
That's when the IRS told me, via the screen shown below, that while the hubby and I are eligible for the COVID-19 economic relief payment, it didn't have enough information to directly deposit our money.
Mmmm. That's interesting, because in 2018 I overpaid our estimated taxes and we got a refund of that money. It was directly deposited to our checking account.
So the IRS had it then, but now doesn't, even though Mnuchin and IRS statements said they could use either year's data to directly send us the money.
OK. Whatevs. I reentered our bank information, which the IRS apparently does not have on file even though it processed our 2018 return and directly deposited the refund amount from that filing.
But after I did that and hit enter, instead of successfully finding out my COVID-19 economic relief payment amount and expected direct delivery, I was, as the page below shows, essentially was put on online hold.
Really? OK. I'll try again tomorrow since I'm locked out for 24 hours.
Maybe in a day, the Get My Payment bugs will be worked out or the IRS will find my latest tax return and bank info and the COVID-19 economic relief payment tracking process will go more smoothly.
UPDATE, April 17, 2020: I tried again on Thursday, April 16, to find out about my COVID-19 relief payment, but apparently, I went back to the tool too soon. It seems the IRS Get My Payment tracker is like airlines, counting the precise minutes before you can recheck your coronavirus payment's status or get a boarding pass via app. (And thanks @DebFoxFinancial and @RobergTax for that airline reminder/analogy!)
The good news is that I finally got in this afternoon, Friday, April 17. The bad news is that instead of getting good news to report here, I got the same runaround.
The @IRSnews #GetMyPayment still doesn't want to acknowledge or tell me anything. I used 2019 info; it said it didn't match what the #IRS had on record.🤔So as instructed, I tried 2018 filing. Same no-match message. Not reassuring @stevenmnuchin1— Kay Bell (@taxtweet) April 17, 2020
Guess I'll just wait for my Donald J. Trump annotated paper check to arrive sometime next month or, if that doesn't happen since the IRS has no record of me, file for the money next year on my 2020 tax return.
Others have issues, too: I wish I could say I was the only person having Get My Payment issues today, but alas, I am not.
Some people have already received their direct deposit checks, while others are still waiting.— Ashleigh R. Wilson (@A1News_) April 15, 2020
When checking their statuses on the @IRSnews' site, some have reportedly received the message: "Payment Status Not Available"
Have you received your #StimulusDeposit? Tell us!
And the issues are likely to persist since there are many filing variables, like the one Ron notes below, that could affect coronavirus payment recipients.
@taxtweet IRS Get My Payment site is deficient as it does not allow the situation where the taxpayer didn't get a refund and didn't owe but was required to file a 2019 which was processed.— Ron Mar (@RoneM7) April 15, 2020
Many variables: I suspect Ron's complaint also could be part of the problem that I encountered.
The Get My Payment screen seeking our filing information for 2019 wanted to know if we got a refund. Technically, yes we did (again, a slight estimated tax over payment; you'd think I'd be better at this by now). But we had that amount credited toward this year's taxes.
Do I answer yes, since our Form 1040 shows we overpaid? Or no, since it wasn't directly deposited into our checking account this year? I said "yes." I'm thinking, since there was no bank account numbers on that filing, I should have said "no."
C'mon, IRS. Do better or, to borrow from the wife of the guy who's making sure his name shows up somewhere on paper checks, Be Best.
I know it's a crazy time, but a lot of people are counting on you and that money.
UPDATE: Later today, the IRS issued a statement saying the Get My Payment tracking tool was operating just fine.
Or chill: In the meantime, I suppose the best we can hope for is that after this initial rush to see where the pandemic payments are, things will slow down and the Get My Payment tracking process will operate more smoothly.
And we can all take a lesson from Phyllis Kubey, an Enrolled Agent and #TaxTwitter pal, who being more philosophical, as well as more good-humored, about the whole thing.
I must say it's become #IRSGetmyPayment webpage not functioning day - and I'm still working 🙃 pic.twitter.com/PvpQN9Itz3— Phyllis Jo Kubey (@PKubeyEA) April 15, 2020
Tell us about your payment and/or experience: Did your COVID-19 economic relief payment show up in your bank account today? Excellent! I am very jealous.
Or did you, too, try the Get My Payment tracking tool? If so, did you have more success than I did? If yes, good for you!
Or did you also encounter problems finding out about your coronavirus money? I'm feeling your pain.
Whatever your COVID-19 economic relief payment situation, please let me and the ol' blog's readers know in the comments section below.
|Coronavirus Caveat & More Information
In 2020, we're all dealing with extraordinary circumstances,
both in our daily lives and when it comes to our taxes.
The COVID-19 pandemic and efforts to reduce its transmission
and protect ourselves and our families means that,
for the most part, we're focusing on just getting through these trying days.
But life as we knew it before the coronavirus will return,
along with our mundane tax matters.
Here's hoping that happens soon!
In the meantime, you can find more on the virus and its effects on our taxes
by clicking Coronavirus (COVID-19) and Taxes.
So it says it was deposited to my account on Aug 19, correct banking info but it’s still not there, does anyone know when they actually deposit the money or how long it really takes?
Posted by: Mary Erickson | Friday, August 21, 2020 at 01:14 PM
I Ira Mctiller haven't received my payment either. All it keep telling me is they don't have enough information. I just I will hear something
Posted by: Janet M Marshall | Sunday, August 09, 2020 at 08:09 PM
2 years receiving SS Retirement via direct deposit. Why cant they use this very same bank info to send the stimulus check? Where's My Check is a joke, as they cant find me. But...They found me easy enough to cash my owed check! Something fishy about all this....
Posted by: John Johnson | Sunday, May 10, 2020 at 01:32 PM
This sucks... hasn't ever worked and I followed the instructions to a T. My tax accountant confirmed my info (found on my 2018 1040), so I know I have entered everything correctly.
I was going to add my bank account, because I don't want to wait until August to get my check. I mean whats the point in August. I'll be back to work well before then. And if not, $1200 will be meaningless anyway Thanks for getting my hopes up, government.
Posted by: W Lorenz | Friday, May 01, 2020 at 12:39 PM
Almost two weeks not and I still have not made it past the first screen says my information is not correct like I don't now my info. I printed both 2018 and 19 returns and checked usps website to make sure info was correct still locks me out. I called and spoke with two different reps at two different hr blocks and had them enter the information still locks me out. Irs won't pick up, HRBlock has no answers just about done with it call.
Posted by: Yolanda Johnson | Monday, April 27, 2020 at 12:25 PM
I had a similar issue where I overpaid taxes but applied them to the next year. What worked for me was using the 2018 adjusted gross income number, checking 'I got a refund,' and then put '0' in the refund amount. Viola! I'm in!
Posted by: Rob Tartaglia | Monday, April 27, 2020 at 06:15 AM
I have the same problem as you. I entered the 2018 information per my tax return. It showed it didn't match. I expected that since the AGI I reported was too high (messed up the math on the SS worksheet), and I received a correction notice and a check a few months after filing. I logged into the IRS, downloaded a transcript, and reported their calculations (which are their definitive account). I downloaded my transcript and entered the information they said is correct and is on file. Still wrong. I've tried various combinations involving what I reported and what they say was correct. All the same result (with several 24 hour holds in between). I'll guess I'll just have to wait for my paper check.
Posted by: Mark | Saturday, April 25, 2020 at 07:44 PM
Same message, different day. I filled out the Get my payment for and every time it says "Information doesn't match" I have researched and can not find any alternative. So I suppose I have no choice but to wait.
Posted by: Amy Korkiakoski | Saturday, April 25, 2020 at 07:27 PM
Input in the correct 2018 issue, gift locked out, trued again in 24 hours and us still telling me my info doesn't match their file. I took it right off the IRS sit and confirmed with my accountant
Posted by: michael Berkowitz | Saturday, April 25, 2020 at 01:13 PM
No provision for 0 refund and 0 paid. They can't just dump the ss data into the irs database? And these are the people taking our houses and property without due process. A complete Donnie engineered mess. I am just going to drink my disinfectant and take a nap.
Posted by: p oed | Saturday, April 25, 2020 at 09:23 AM
I still haven't gotten mine. It tells me my information doesn't match their records and to try again in 24 hours it never told me anything different.
Posted by: Brittany A Smith | Monday, April 20, 2020 at 01:58 PM
I went to "Get My Payment" web portal at irs.gov on April 15th and it said my payment is scheduled to be deposited into an account that isn't associated with me whatsoever and so I did some digging. I came up with some answers from my tax preparer and he explained that it got deposited into their account somehow. I was heated so he gave me this info number to call and told me to press 1. The recording explained that my EIP got deposited into their account and it will be rerouted back to the IRS to be reissued back to me. However, the IRS doesn't have my updated bank info and it won't let me put it in due to them already issuing a payment. Then, I check the "Get My Payment" portal again yesterday April 18th and it is now saying my payment is scheduled for delivery on April 27th to the same account. I can't get any answers now because of course you cannot reach the IRS right now. I am expecting to receive $3,200 due to having 4 children under 16 years of age. I don't understand what is going on here and any suggestions will be greatly appreciated.
Posted by: Brittany | Sunday, April 19, 2020 at 04:00 PM
This is the message I get when trying to find payment status. What's that about?
Payment Status Not Available
According to information that we have on file, we cannot determine your eligibility for a payment at this time.
(This is the same message for multiple family members. One individual has W-2 income, one has Sch C income)
Posted by: Debbie Kay | Saturday, April 18, 2020 at 03:36 PM
Daughter who owed $20 in 2019 had to register her bank info, despite getting a direct deposited refund in 2018.
One problem she may have had was misreporting her 2019 AGI (she forgot her AGI was net of school loan interest).
Daughter who just gets SSDI, was routed to https://www.freefilefillableforms.com/#/fd/EconomicImpactPayment
where it reads:
"Do NOT continue here if:
You receive Social Security, Railroad Retirement, or SSDI benefits. The IRS will automatically send you an Economic Impact Payment."
Posted by: Ray Rheault | Friday, April 17, 2020 at 04:15 PM
I was able to check on my and my wife's payment (prorated) and it was deposited today. Youngest daughter and spouse got their $2400 today.
My older daughter got a small refund in 2018 (after requesting an extension and filing in Aug); she owed $20 this year. She had same issue as you, Kay, with the trial & error menus.
My disabled stepdaughter only gets SSDI; could not look up her info at all. Just got the last "fail" page.
Posted by: Raymond Rheault | Thursday, April 16, 2020 at 02:31 AM